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Frequently Asked Questions

Please browse our FAQs to answer most of your questions

Post Production

Which version of Lightroom is compatible to your workflow?
We use both Lightroom 5 and Lightroom CC/6 for our workflow. We are open to delivering your job in either of the two versions of Lightroom.

How can I transfer the RAW files, won’t transfer size be too large?
You can transfer your RAW files to us through a Lightroom Smart Preview Catalog. Lightroom helps you resize your RAW files and reduce the size of each RAW files by around 95%, without sacrificing the fidelity of the data. Each RAW file in a Smart Preview Catalog is around 1MB in size. This is a very convenient way of transferring your RAW files without the associated data penalty. You can read more about Lightroom Smart Previews here .

How do I create a Lightroom Catalog with Smart Previews?
You can use this helpful tutorial  to easily create a Lightroom 5/6 Catalog with Smart Previews?

How do I re-link  the delivered catalog with my RAW files and export the JPEGs?
You can use this helpful tutorial here to easily relink your RAW files and export your files.

How do I get started with the FREE Trial?
Its super simple! Sign up  here  and send us 15 RAW images. Also, do fill up your processing preference here .

What if the FREE trial set is not to my liking?
We truly believe that a partnership like this, is pretty much like dating. It requires tons of trust-building and a lot of nurturing, especially in the initial phase. Feel free to point out any gaps in editing or appreciate the editing approach adopted (if you like the output). You’re involved feedback is extremely important for us. All you have to do is post your image specific feedback in the online gallery. We are open to undertaking a few rounds of reviews in order to finally arrive at your precise editing requirement. The aim of this exercise is to nail your requirement and move towards a more objective approach for your projects so that each job is much closer to your requirement.


How will your team be able to replicate my processing style?
We request you to fill up your processing and stylistic requirements in the Processing Preferences form . We encourage you to document your requirements in as much detail as possible and also provide us with links to your own post processing work. This will help us understand your style much better and guide us in reproducing your processing style faithfully. Please note this is only available for Custom Color Jobs.

I use a Photoshop based workflow. Do you use Photoshop?
Yes, we can definitely customize our workflow to run any specific Plugins or Actions that you are using in Photoshop to process your images. We need your help initially until we setup up the custom workflow and workout the process. Do note that these services will be charged additionally.

However, a majority of the work will be done by Lightroom. We do not subscribe to the workflow where each image is edited separately in Photoshop. This is extremely time consuming and will be billed at an hourly rate at 699 INR per hour. The same applies to complex photoshop work such as background removal, subject replacement, etc.

I use various Plugins. Can you replicate the same in Lightroom?
Plugins are highly specific tools which do one thing very very well. For example Portraiture from Imagenomic does skin smoothening very well. Replicating the same in Lightroom is usually difficult. We can get close but the output will not be the same as the results produced by these specific plugins.

What exactly do you mean by Magic Touch?
Magic Touch is  a broad term for various local editing tools we use on your images. Magic Touch includes the below listed options:

  1. Dodging & Burning
  2. Blemish Removal
  3. Skin Smoothening
  4. Eye Sharpening
  5. Split Toning

Custom Color processing helps in editing images with only global sliders such as Exposure, Contrast, Vibrance etc. Any local variation can be corrected using Magic Touch tools, for example if you want to brighten a subject’s face or remove blemishes from a Bride’s face. Magic Touch helps you address a very specific area of image and process them accordingly. Hair Burn, Teeth Whitening etc, will be billed as a part of Magic Touch. Please do note that Magic Touch is charged additionally and is applicable only with Custom Color jobs.

You can team up your Custom Color correction with Magic Touch. Magic Touch will probably not be required on every image. So we let you chose the % of images (stand out) you want Magic Touch on. You can find out your Magic Touch requirement by clicking here .  

I use VSCO presets. Have you worked with them before?
Yes, we have worked with VSCO presets earlier and they are great way to process your images in a unique way. Just share your favourite VSCO preset(s) with us along with the requisite Camera Profiles and we will process your images using them. Write to [email protected] to request for some VSCO samples.

Can I speak to the Designer to convey my requirement more precisely?
Yes, you can definitely speak to any one of our Designers to discuss your processing requirements in detail. This will help us understand your personal processing preferences in depth.

Can the same Designer always handle my jobs?
We ideally train 2-3 Designers to understand your style and produce the output that you will be happy with. This gives us redundancy in case your preferred Designer is unavailable, for example is on leave. It will also help us process multiple projects for you at the same time.

Do you have a minimum order limit?
India :  For any services, we have a minimum order of Rs.999 (exclusive of Taxes). For Book Design and Book Print we charge for a minimum of 20 Layouts, irrespective of the number of layouts designed.

Non India : For any services, we have a minimum order of $15 (exclusive of surcharge). For Book Design and Book Print we charge for a minimum of 20 Layouts, irrespective of the number of layouts designed.

Please note that minimum order charges will be applicable even if you are a package holder.

Will editing on Smart Previews compromise the quality ?
Not at all! Smart Previews are lossy, lower-resolution DNG files created from your original RAW files. They can be manipulated in LR the same as your original RAW file but they compress down to just 5% of the original RAW file’s size. And once you get back the catalog and relink them with your RAWs, the edits are applied to your original files, therefore there is absolutely no loss in quality. You can read more about Lightroom Smart Previews here .

Do you calibrate your monitors?
Yes, we calibrate our monitors every week. We calibrate our monitor to 6500K  White Point using Spyder 3 calibrator. In order to consistently get the right results with OODIO, we recommend our customers use similar high grade color calibrated IPS displays with a controlled ambient lighting around the workspace. It is impossible to do accurate color correction, if the monitor is not calibrated regularly and the light around the workspace changes through the day. This is common reason for discrepancy in color correction.

Will I loose my Ratings and Labels once you process the images?
We will make sure we preserve your Ratings and Labels on your set of images. Please make sure to mention this as an extra note in the order form, when you place the online order.

I like culling pictures myself. Is that okay?
Of course! Culling is an optional service.

How can I send you my images?

For Editing Jobs :
You can send us your RAW images via the Lightroom Smart Preview Method  and place an order here . You can also ship Hard Drives, Pen Drives, DVDs, or Blu-Ray disks to the following address.

OODIO, #2815,  5th B Cross, 18th Main Road, HAL 2nd Stage, Indiranagar,  Bangalore, Karnataka – 560038.

Once we have received the Hard Disk, we will ship it back to you free of cost.

For Design + Print  Jobs :

You can send us your Full Resolution JPEGs via Dropbox and place an order here. You can also ship Hard Drives, Pen Drives, DVDs, or Blu-Ray disks to the following address.

OODIO, #2815,  5th B Cross, 18th Main Road, HAL 2nd Stage, Indiranagar, Bangalore, Karnataka – 560038. 

Once we have received the Hard Disk, we will ship it back to you free of cost.

How long do you archive the jobs once they are delivered?
We aim to maintain your RAW files for 1 month, and the catalog for 3 months once the job has been delivered to you. But these timelines can reduce as we usually optimize our storage capacity during peak season. We strongly urge you to maintain a copy of your RAW files and deliverables from Oodio at your end to safeguard against any storage malfunction.

Do you process JPEG images?
Yes, we do process JPEG images. But kindly note that JPEG images can only be processed under Custom Color Processing. Standard Color does not apply for JPEG images.  Do note for best result we would like to work on RAW images. 95% of our clients work on RAW images.

I have a set with RAW and JPEG images, will you process them?
Yes, we do process sets which consists of a combination of RAW and JPEG files, but this can only be processed as a Custom Color job. Please note that the processing between a RAW file and a JPEG file may not exactly match in such sets.

When you convert Images to Black & White Sepia, Split Tone, do you also provide regular color corrected version of the image?
Yes, we do process sets which consists of a combination of RAW and JPEG files, but this can only be processed as a Custom Color job. Please note that the processing between a RAW file and a JPEG file may not exactly match in such sets.

Will you charge extra for Virtual copies of B&Ws, Sepias, Split Tones?
Yes. Virtual copies will be billed extra, same as the editing rate for the particular job.